1. Shipping & Returns Policy
At Almaya, every piece is thoughtfully handcrafted with care, quality, and attention to detail.
We operate between Canada and Peru, allowing us to ship from the closest available location depending on inventory availability and delivery destination.Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Personalized or custom-made jewelry may require additional preparation time. If applicable, we will contact you by email with an updated timeline.Once your order has been shipped or is ready for pickup, you will receive a confirmation email with tracking details or pickup instructions.
Canada Shipping & Pickup
All Canadian orders are processed from Coquitlam, British Columbia.
Free Local Pickup — Coquitlam, BC
We offer free local pickup for customers located in the Tri-Cities area and surrounding cities, including:
Coquitlam
Port Coquitlam
Port Moody
Burnaby
Surrey
Vancouver and nearby areas
Pickup is available by appointment only.
For security and privacy reasons, the exact pickup address will be shared after your order is confirmed.
Canada Shipping
Standard Shipping: $10 CAD
Free shipping on orders over $200 CAD
Estimated delivery time: 3–7 business days
United States Shipping
Standard Shipping: $20 CAD
Estimated delivery time: 5–10 business days
International Shipping
Standard International Shipping: $28 CAD
Estimated delivery time: 7–21 business days, depending on destination and customs processing.
Please note that international customers may be responsible for customs duties, taxes, or import fees required by their country.
2.Returns & Exchanges
We want you to love your Almaya piece.
If you are not fully satisfied with your purchase, you may request a return or exchange within 15 days of receiving your order.
Return Conditions
To be eligible for a return:
The item must be unused and in its original condition.
The item must be returned in its original packaging.
Proof of purchase is required.
Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:
Personalized or custom-made jewelry
Earrings (for hygiene reasons)
Gift cards
Sale or discounted items
Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.
If your item arrives damaged, please contact us within 48 hours of delivery with photos of the product and packaging.
Incorrect Shipping Information
Please ensure your shipping address is complete and accurate at checkout.
Almaya is not responsible for packages shipped to incorrect or incomplete addresses provided by the customer.
Lost or Delayed Packages
Once an order has been shipped, delivery timelines are handled by the shipping carrier.
If your package is delayed or appears lost, please contact us and we will do our best to assist you.
Contact Us
If you have any questions about shipping, pickup, or delivery options, please contact us:
3.Privacy Policy
PRIVACY POLICY
At Almaya Canada (www.almaya.ca), we are committed to protecting your privacy. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase.
Information We Collect When you make a purchase, we collect certain information including your name, billing address, shipping address, payment information, email address, and phone number.
How We Use Your Information We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Data Retention When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Contact Us For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at almayajewelry@gmail.com.
4. Terms of Service
TERMS OF SERVICE
Overview This website is operated by Almaya Canada. Throughout the site, the terms “we”, “us” and “our” refer to Almaya. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.
Online Store Terms By agreeing to these Terms of Service, you represent that you are at least the age of majority in your province or territory of residence.
Modifications to Prices Prices for our products are subject to change without notice. Shipping fees are fixed at $10.00 CAD per order unless otherwise stated.
Governing Law These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Canada.