1. Shipping & Pickup Policy
Shipping & Pickup Policy
At Almaya, each piece of jewelry is carefully handcrafted and prepared with attention to detail.
We operate between Canada and Peru, allowing us to ship orders from the closest available location depending on inventory availability and delivery destination.
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Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Custom or personalized jewelry may require additional preparation time. If this applies to your order, we will notify you by email.
Once your order is ready for pickup or has been shipped, you will receive a confirmation email with further instructions.
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Canada – Shipping & Pickup
Orders shipped within Canada are processed from Coquitlam, British Columbia.
Free Local Pickup – Coquitlam, BC
We offer free local pickup in Coquitlam, BC for customers located in the Tri-Cities area and surrounding cities, including:
• Coquitlam
• Port Coquitlam
• Port Moody
• Burnaby
• Surrey
• Vancouver and nearby areas
Pickup is by appointment only.
Once your order is ready, you will receive an email with pickup instructions and the exact pickup address.
For security and privacy reasons, the pickup address is provided only after the order has been placed.
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Canada Shipping
Standard Shipping: $15 CAD
Free shipping on orders over $200 CAD
Estimated delivery time: 3–7 business days
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United States Shipping
Standard Shipping: $22 CAD
Estimated delivery time: 5–10 business days
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International Shipping
Standard International Shipping: $35 CAD
Estimated delivery time: 7–21 business days, depending on the destination country.
International customers may be responsible for customs duties or import taxes required by their country.
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Peru – Shipping & Delivery
Orders within Peru are processed from Lima, Peru.
Delivery within Lima
We offer local delivery within Lima Metropolitana.
Delivery cost ranges between:
S/10 – S/25
depending on the district and delivery distance.
Estimated delivery time: 1–2 business days.
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Shipping to Provinces (Peru)
Orders to provinces are shipped via Shalom courier service.
Estimated cost for a small jewelry package (approximately 15 x 10 x 5 cm, under 500 g):
S/20 – S/35
Shipping cost may vary slightly depending on the destination city.
Estimated delivery time: 2–5 business days depending on the location.
Tracking information will be provided when available.
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Payment Methods for Peru
Customers in Peru may also complete their purchase using Yape.
To pay via Yape, please contact us before completing your order:
Our team will provide payment instructions and confirm your order.
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Incorrect Shipping Address
Please ensure that your shipping address is correct at checkout.
Almaya is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
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Lost or Delayed Packages
Once a package has been shipped, delivery times are managed by the shipping carrier.
If your order is delayed or appears lost, please contact us and we will assist you in resolving the issue.
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Contact Us
If you have any questions about shipping, pickup, or delivery options, please contact us:
2. Privacy Policy
PRIVACY POLICY
At Almaya Canada (www.almaya.ca), we are committed to protecting your privacy. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase.
Information We Collect When you make a purchase, we collect certain information including your name, billing address, shipping address, payment information, email address, and phone number.
How We Use Your Information We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Data Retention When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Contact Us For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at almayajewelry@gmail.com.
3. Terms of Service
TERMS OF SERVICE
Overview This website is operated by Almaya Canada. Throughout the site, the terms “we”, “us” and “our” refer to Almaya. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.
Online Store Terms By agreeing to these Terms of Service, you represent that you are at least the age of majority in your province or territory of residence.
Modifications to Prices Prices for our products are subject to change without notice. Shipping fees are fixed at $10.00 CAD per order unless otherwise stated.
Governing Law These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Canada.